There are different names for the following transfer methods, but most phone and most PBXs act in a very similar fashion.

These are generic instructions that will generally work with most IP phones and Asterisk-based PBXs.

There are three common transfer types:

1. Blind Transfer
   • Transfer the current caller to another extension without announcing the call first
   • This is the most common type of transfer
2. Attended Transfer
   • Transfer the current caller to another extension announcing the call first
3. Transfer Directly to Voicemail
   • Transfer the current caller directly to another extension's voicemail mailbox

Do not put the caller on hold during transfers.

1. Answer an incoming call
2. Press the transfer soft key
3. Enter the destination extension number
4. Press the transfer soft key again to complete the transfer

1. Answer an incoming call
2. Press the transfer soft key
3. Dial the user you would like to transfer the call to
4. Announce the call
5. Press the transfer soft key again to complete the transfer