There are different names for the following transfer methods, but most phone and most PBXs act in a very similar fashion.

These are fairly generic instructions that will generally work with most IP phones and Asterisk-based PBXs.

Generally, you do not put the caller on hold during transfers.

There are three common transfer types:

1. Blind Transfer
   • Transfer the current caller to another extension without announcing the call first
   • This is the most common type of transfer
2. Attended Transfer
   • Transfer the current caller to another extension announcing the call first
3. Transfer Directly to Voicemail
   • Transfer the current caller directly to another extension's voicemail mailbox

As you can see, transfer specifics can vary between phone makes and models.

1. Answer an incoming call
2. Press the transfer soft key
3. Enter the destination extension number
4. Press the transfer soft key again to complete the transfer

1. Answer an incoming call
2. Press the transfer soft key
3. Press the blind soft key
4. Enter the destination extension number
5. Press the transfer soft key again to complete the transfer

1. Answer an incoming call
2. Press the transfer soft key
3. Enter the destination extension number and press the send/OK button
4. Announce the call
5. Press the transfer soft key again to complete the transfer

1. Answer an incoming call
2. Place the call on hold
3. Dial the user you would like to transfer the call to
4. Announce the call
5. Press the transfer soft key twice to complete the transfer

If you want to send a caller to voicemail for any reason, just do a Blind Transfer and preface the destination extension number with a * (asterisk) character.

For example, if you want to transfer a caller to voicemail of extension 100:

1. Answer an incoming call
2. Press the transfer soft key
3. Enter *100 as the destination extension number
4. Press the transfer soft key again to complete the transfer
5. The caller will hear extension 100's Unavailable greeting and can leave a message