Internet browser problems are common as dirt!

• Browser problems are unavoidable…it's not if, it's when.
• Browser problems are usually caused by no fault of your own.
• All users should learn a few basic steps to take in the event of a problem.

The specific procedures vary from one browser to another (IE, Firefox, Chrome).

Advice to all users for all browser-related problems:

1. Restart the browser.
   • This fixes some issues.
2. Try a different browser.
   • We usually have at least IE and Firefox (and possibly Chrome) installed on all Windows workstations.
3. Clear the browser cache and restart the browser.
   • This fixes about 95% of all browser problems.
4. Reset the browser back to defaults if previous step were insufficient.

Restart Firefox after clearing the cache.

You will have to re-login to any web sites you were previously logged into.

Menu (the three bars) → History → Clear Recent History → Everything → Select the top 5 boxes → Clear Now

This is more drastic. Try clearing the browser cache first.

1. Click the Menu button
2. Click Help (question mark)
3. From the Help menu choose Troubleshooting Information
4. Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page
5. Read the warnings and confirm by clicking Refresh Firefox in the confirmation window that opens

1. Open IE
2. Click the Gear icon (upper right)
3. Choose Internet Options
4. Click the Delete button (General tab)
5. Select at least the top four radio buttons
6. Click the Delete button

1. Open IE
2. Click the Gear icon (upper right)
3. Choose Internet Options
4. Select the Advanced tab
5. Click Reset
6. Select the checkbox for Delete Personal Settings
7. Click the Reset button
8. Restart your PC if asked

1. Open Chrome
2. At the top right, click More (three vertical dots)
3. Click More tools → Clear browsing data
4. At the top, choose a time range. To delete everything, select All time.
5. Select Cookies and other site data and Cached images and files
6. Click Clear data

Easy PowerShell script:

https://liamarjitbhogal.wordpress.com/2014/08/13/powershell-script-to-reset-browser-caches-for-every-user-on-a-terminal-server-google-chrome-mozilla-ien/