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====== Max RemoteManagement - Installation Failure ======

===== Take Control Installation Failed =====

https://documentation.n-able.com/remote-management/troubleshooting/Content/kb/Take-Control-N-able-How-to-clean-install-the-agent.htm

:!: Some of these steps may apply to other MaxRM components.

==== Preparation ====

:!: In the following instructions, substitute ''C:\Program Files (x86)'' if the target system is **64bit**.

  - From ''services.msc'', **stop** ''Advanced Monitoring Agent'' service
  - From **Task Manager**, show **All Processes for All Users**
  - **Stop** all ''Advance.tmp'' and ''Advance*32'' processes
  - **Delete** ''Advanced.tmp'' (or just ''Advanced'') from ''C:\Program Files'' and ''C:\Program Files (x86)''
  - **Edit** ''settings.ini''
    - Open **Notepad** as **Administrator**
    - Browse to: ''C:\Program Files\Advanced Monitoring Agent'' (''GP'' if Group Policy)
    - Open ''settings.ini''
    - Change drop-down from ''*.txt'' to ''All Files''
    - Find ''[TAKECONTROL]''
    - Change ''REINSTALL_REQUIRED=0'' to ''REINSTALL_REQUIRED=1''
    - Change ''INSTALL_ERROR_COUNT=3'' to ''INSTALL_ERROR_COUNT=0''
    - Save ''Settings.ini''
  - **Restart** ''Advanced Monitoring Agent'' service

==== Perform a Clean Install ====

  - Uninstall any/all copies of TeamViewer from the target system
    - This can be done with 'Add/Remove Programs'
  - From the MaxRM Dashboard, disable Take Control on the device
    - Double click the device
    - Select Remote Access
    - Change Setting: to Off
    - Select OK
  - Monitor the Summary tab to see when Take Control changes from Active to Not Installed
    * If you have access to the device, you can speed up this process by opening up the Advanced Monitoring Agent console and selecting 'Re-run checks' against the 24x7 or Daily safety checks.
  - Verify neither TeamViewer nor Take Control Viewer is listed under Add/Remove Programs
  - Delete ''takecontrol_xx_setup.exe'' from machine:
    * 32 bit: ''C:\Program Files\Advanced Monitoring Agent\featureres''
    * 64 bit: ''C:\Program Files (x86)\Advanced Monitoring Agent\featureres''
  - Delete registry folders:
    * ''hkcu/software/teamviewer''
    * ''hklm/software/teamviewer''
    * ''hkcu/software/TakeControl''
    * ''hklm/software/TakeControl''
    * ''hkcu/software/Wow6432node/teamviewer''
    * ''hklm/software/Wow6432node/teamviewer''
    * ''hkcu/software/Wow6432node/TakeControl''
    * ''hklm/software/Wow6432node/TakeControl''
  - From the MaxRM Dashboard re-enable Take Control on the device
    - Double click the name of the device
    - Select Remote Access > change Setting: to Use Policy Setting (On) or On and select OK
  - Monitor the Summary tab to see when Take Control changes from Not Installed to Active
    * If you have access to the device, you can speed up this process by opening up the Advanced Monitoring Agent console and selecting 'Re-run checks' against the 24x7 or Daily safety checks.
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