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quick_guide:freepbx_transfer [2017/03/31 10:46]
gcooper 		quick_guide:freepbx_transfer [2022/07/07 12:10] (current)
gcooper
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 :!: There are **different names for the following transfer methods**, but most phone and most PBXs act in a very similar fashion. :!: There are **different names for the following transfer methods**, but most phone and most PBXs act in a very similar fashion.
  
-:!: These are **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs.+:!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs. 
 + 
 +:!: Generally, you **do not** put the caller on **hold** during transfers.
  
 There are three common transfer types: There are three common transfer types:
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   - **Transfer Directly to Voicemail**   - **Transfer Directly to Voicemail**
     * Transfer the current caller **directly to another extension's voicemail mailbox**     * Transfer the current caller **directly to another extension's voicemail mailbox**
 +
 +{{ :quick_guide:yealink_t42g_display.png?750 |Yealink Transfer Soft Key}}
 +
 +:!: As you can see, **transfer specifics can vary between phone makes and models**.
  
 ===== Blind Transfers ===== ===== Blind Transfers =====
  
-:!: Do **not** put the caller on hold during transfers.+==== Yealink ====
  
   - **Answer** an incoming call   - **Answer** an incoming call
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   - Press the **transfer soft key again** to complete the transfer   - Press the **transfer soft key again** to complete the transfer
  
-===== Attended Transfers =====+==== Polycom ====
  
-:!: As you can see, transfer specifics can vary between phone makes and models.+  - **Answer** an incoming call 
 +  - Press the **transfer soft key** 
 +  - Press the **blind soft key** 
 +  - Enter the **destination extension number** 
 +  - Press the **transfer soft key again** to complete the transfer 
 + 
 +===== Attended Transfers =====
  
 ==== Yealink or Polycom Phones ==== ==== Yealink or Polycom Phones ====
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   - **Announce the call**   - **Announce the call**
   - Press the **transfer soft key twice** to complete the transfer   - Press the **transfer soft key twice** to complete the transfer
 +
 +===== Transfer Directly to Voicemail =====
 +
 +If you want to send a caller to voicemail for any reason, just do a Blind Transfer and **preface the destination extension number with a ''*'' (asterisk) character**.
 +
 +For **example**, if you want to transfer a caller to voicemail of **extension 100**:
 +
 +  - **Answer** an incoming call
 +  - Press the **transfer soft key**
 +  - Enter ''*100'' as the **destination extension number**
 +  - Press the **transfer soft key again** to complete the transfer
 +  - The caller will hear extension 100's **Unavailable greeting** and can **leave a message**
 +
quick_guide/freepbx_transfer.1490978786.txt.gz · Last modified: 2017/03/31 10:46 by gcooper

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