There are different names for the following transfer methods, but most phone and most PBXs act in a very similar fashion.

These are fairly generic instructions that will generally work with most IP phones and Asterisk-based PBXs.

There are three common transfer types:

1. Blind Transfer
   • Transfer the current caller to another extension without announcing the call first
   • This is the most common type of transfer
2. Attended Transfer
   • Transfer the current caller to another extension announcing the call first
3. Transfer Directly to Voicemail
   • Transfer the current caller directly to another extension's voicemail mailbox

If you want to send a caller to voicemail for any reason, just do a Blind Transfer and preface the extension number with a * (asterisk) character.

For example,

Do not put the caller on hold during transfers.

1. Answer an incoming call
2. Press the transfer soft key
3. Enter the destination extension number
4. Press the transfer soft key again to complete the transfer

As you can see, transfer specifics can vary between phone makes and models.

1. Answer an incoming call
2. Press the transfer soft key
3. Enter the destination extension number and press the send/OK button
4. Announce the call
5. Press the transfer soft key again to complete the transfer

1. Answer an incoming call
2. Place the call on hold
3. Dial the user you would like to transfer the call to
4. Announce the call
5. Press the transfer soft key twice to complete the transfer