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quick_guide:printer_problems
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quick_guide:printer_problems [2015/10/15 13:11] gcooper |
quick_guide:printer_problems [2017/01/09 10:23] (current) gcooper |
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| ====== Printer Problems ====== | ====== Printer Problems ====== | ||
| + | |||
| + | ===== How We Publish Printers ===== | ||
| On our hosted desktop platform: | On our hosted desktop platform: | ||
| Line 10: | Line 12: | ||
| Here are a couple of suggestions for users of our hosted desktop platform to try before submitting a support request. | Here are a couple of suggestions for users of our hosted desktop platform to try before submitting a support request. | ||
| + | |||
| + | :!: If you would prefer a different printer to be your default printer, please send an e-mail message to support@sonoracomm.com telling us which printer you want as your default. | ||
| ===== First Thing to Try ===== | ===== First Thing to Try ===== | ||
| - | :!: Don't continue until you try this! | + | <note warning>Don't continue until you try this!</ |
| Since we publish shared printers via GPP, **the simple act of logging out, then logging back in will fix most printer problems**. | Since we publish shared printers via GPP, **the simple act of logging out, then logging back in will fix most printer problems**. | ||
| + | |||
| + | On our hosted desktop platform with PC or ThinPC workstations: | ||
| + | |||
| + | - Sign out of the remote desktop | ||
| + | - Sign out of the local PC or ThinPC workstation | ||
| + | - Sign back into the local PC or ThinPC workstation | ||
| + | - Sign back into the remote desktop | ||
| + | - Test printing | ||
| ===== Can't Print from Any App ===== | ===== Can't Print from Any App ===== | ||
| - | If this is the case, try resetting your printers by running this small script: | + | :!: This script will **sign you out**, so **save any open documents first**! |
| + | |||
| + | :!: Depending on where you are having the printing problem, you may need to run this script in the remote desktop session and/or on the local workstation. | ||
| + | |||
| + | If the above did not work and you still can't print, try completely | ||
| < | < | ||
| Line 25: | Line 41: | ||
| </ | </ | ||
| - | It will log you out, so save any open documents first! | + | When you log back in, GPP will reinstall all your printers and reset your default printer. |
| - | When you log back in, it will reinstall all your printers. | + | {{ : |
| - | + | ||
| - | This may also be run on the ThinPC workstation, | + | |
| ===== Printer is Missing ===== | ===== Printer is Missing ===== | ||
| + | Reset the printers as in the previous section. | ||
| + | ===== If You Need Further Help ===== | ||
| - | ====== ' | + | Frequently, we get support requests such as "I can't print" |
| - | + | ||
| - | Frequently, we get support requests such as "I can't print" | + | |
| * Printers on local PC workstations are not the same as printers in published desktops | * Printers on local PC workstations are not the same as printers in published desktops | ||
| Line 43: | Line 57: | ||
| * Installing printers as an admin does not automatically make the printers available to any other users | * Installing printers as an admin does not automatically make the printers available to any other users | ||
| * Printers must be added for each user that wants to print to the desired network printer device | * Printers must be added for each user that wants to print to the desired network printer device | ||
| - | * Multiple users of a PC multiplies the number of printers that need to be added | + | * Multiple users of a PC multiplies the number of 'printers' |
| * The printing subsystem in modern Windows is surprisingly complicated and not trivial to troubleshoot | * The printing subsystem in modern Windows is surprisingly complicated and not trivial to troubleshoot | ||
| * The ' | * The ' | ||
| - | ===== What We Need to Troubleshoot Printer Problems | + | ==== What We Need to Troubleshoot Printer Problems ==== |
| For us to effectively troubleshoot networked printer issues, we need the answers to the following questions: | For us to effectively troubleshoot networked printer issues, we need the answers to the following questions: | ||
| - **What specifically is the problem?** | - **What specifically is the problem?** | ||
| - | * Print does not come out | + | * Print job does not come out |
| * Wrong default printer | * Wrong default printer | ||
| * Extra pages | * Extra pages | ||
| Line 64: | Line 78: | ||
| * It **will** be disruptive to anyone using the PC | * It **will** be disruptive to anyone using the PC | ||
| * It will also be disruptive for the logged in user's published desktop session | * It will also be disruptive for the logged in user's published desktop session | ||
| + | |||
| + | Please request support via e-mail, if possible, by sending a message to support@sonoracomm.com. | ||
| | | ||
quick_guide/printer_problems.1444936265.txt.gz · Last modified: 2015/10/15 13:11 by gcooper
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