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quick_guide:freepbx_transfer [2017/03/31 14:26]
gcooper 		quick_guide:freepbx_transfer [2022/07/07 12:10] (current)
gcooper
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 :!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs. :!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs.
  
-:!: Do **not** put the caller on **hold** during transfers.+:!: Generally, you **do not** put the caller on **hold** during transfers.
  
 There are three common transfer types: There are three common transfer types:
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 {{ :quick_guide:yealink_t42g_display.png?750 |Yealink Transfer Soft Key}} {{ :quick_guide:yealink_t42g_display.png?750 |Yealink Transfer Soft Key}}
  
-===== Transfer Directly to Voicemail =====+:!: As you can see, **transfer specifics can vary between phone makes and models**.
  
-If you want to send a caller to voicemail for any reason, just do a Blind Transfer and preface the extension number with a ''*'' (asterisk) character.+===== Blind Transfers =====
  
-For **example**, if you want to transfer a caller to voicemail of **extension 100**:+==== Yealink ====
  
   - **Answer** an incoming call   - **Answer** an incoming call
   - Press the **transfer soft key**   - Press the **transfer soft key**
-  - Enter ''*100'' as the **destination extension number**+  - Enter the **destination extension number**
   - Press the **transfer soft key again** to complete the transfer   - Press the **transfer soft key again** to complete the transfer
-  - The caller will hear extension 100's **Unavailable greeting** and can **leave a message** 
  
-===== Blind Transfers =====+==== Polycom ====
  
   - **Answer** an incoming call   - **Answer** an incoming call
   - Press the **transfer soft key**   - Press the **transfer soft key**
 +  - Press the **blind soft key**
   - Enter the **destination extension number**   - Enter the **destination extension number**
   - Press the **transfer soft key again** to complete the transfer   - Press the **transfer soft key again** to complete the transfer
  
 ===== Attended Transfers ===== ===== Attended Transfers =====
- 
-:!: As you can see, transfer specifics can vary between phone makes and models. 
  
 ==== Yealink or Polycom Phones ==== ==== Yealink or Polycom Phones ====
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   - **Announce the call**   - **Announce the call**
   - Press the **transfer soft key twice** to complete the transfer   - Press the **transfer soft key twice** to complete the transfer
 +
 +===== Transfer Directly to Voicemail =====
 +
 +If you want to send a caller to voicemail for any reason, just do a Blind Transfer and **preface the destination extension number with a ''*'' (asterisk) character**.
 +
 +For **example**, if you want to transfer a caller to voicemail of **extension 100**:
 +
 +  - **Answer** an incoming call
 +  - Press the **transfer soft key**
 +  - Enter ''*100'' as the **destination extension number**
 +  - Press the **transfer soft key again** to complete the transfer
 +  - The caller will hear extension 100's **Unavailable greeting** and can **leave a message**
 +
quick_guide/freepbx_transfer.1490991979.txt.gz · Last modified: 2017/03/31 14:26 by gcooper

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