Virtual Architects Support Wiki

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====== MailCleaner Quick Guide ======

See also **[[internet:mail:mailcleaner|MailCleaner AntiSpam]]**

See also **[[internet:mail:mail_troubleshoot|E-Mail Troubleshooting]]**

See also **[[https://www.mailcleaner.net/antispam/documentations.html|MailCleaner Documentation]]**

===== Filter Errors =====

:!: Few people bother with reporting errors.  It is not usually necessary.

If you get messages that you think

  * **should have been stopped** by MailCleaner but they were not, please report those to ''spam@mailcleaner.net''
  * **should not have been stopped** by MailCleaner but they were, please report those to ''nospam@mailcleaner.net''
  * **should have been classified as newsletter** but they were not, please report those to ''newsletter@mailcleaner.net''
  * **should have been classified as phishing** but they were not, please report those to ''phishing@mailcleaner.net''
  * **should have been detected as virus** but they were not, please report those to ''virus@mailcleaner.net''

<note tip>To **report a message**, please **[[internet:mail:mail_troubleshoot#how_to_forward_a_message_as_an_attachment|forward that message as an attachment]]** to the address shown.</note>

===== Quarantine Report E-Mail =====

<note tip>The e-mailed Quarantine Report will probably be your **primary interface with the MailCleaner filtering system**.  It **includes a direct link to the web interface** for newer or older messages and all other advanced tasks.</note>

<note important>Newsletter filtering is enabled by default and can greatly assist in keeping your e-mail inbox clean.  **With newsletter filtering enabled, you will have to 'accept' any newsletters or commercial mail you always want to receive**.</note>

{{ :quick_guide:mailcleaner_quarantine_report.png?direct&750 |MailCleaner Quarantine Report}}

{{ :quick_guide:mailcleaner_quarantine_report_released.png?direct&400 |Options for Released Messages}}

===== Login to User Console =====

**https://mc.virtualarchitects.com**

  * **Most users will use their normal e-mail credentials**
    * Some users will have designated MailCleaner credentials, managed separately
    * **Exchange** users will probably **not** use their full e-mail address
  * Be sure to use your **primary e-mail address**, not an alias
    * This may not always be exactly what you think, depending on your mail server configuration
  * Please **contact us** if you get stuck!

{{ :quick_guide:mailcleaner_user_login.png?direct&800 |MailCleaner User Login Page}}

===== Manage Your Quarantine =====

{{ :quick_guide:mailcleaner_user_quarantine.png?direct&800 |MailCleaner User Quarantine}}

===== Configure Filtering and Reports =====

{{ :quick_guide:mailcleaner_user_configuration.png?direct&800 |MailCleaner User Settings}}

===== Whitelist, Blacklist and Newsletter Lists =====

<note tip>You can list full e-mail addresses or entire domains:

  @spammerdomain.tld      (full top level domain)
  spammerdomain.tld       (domain substring)
  ^sender*@*domain.com$   (limited regular expression)

There is support for a few regular expression characters including:

  ^ - Matches the start of the address
  $ - Matches the end of the address
  * - Wildcard match for anything in the middle of the address
</note>

{{ :quick_guide:mailcleaner_user_white_black.png?direct&800 |MailCleaner White, Black and Newsletter Lists}}
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