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MailCleaner Quick Guide

Filter Errors

If you get messages that you think

should have been stopped by MailCleaner but they were not, please report those to spam@mailcleaner.net
should not have been stopped by MailCleaner but they were, please report those to nospam@mailcleaner.net
should have been classified as newsletter but they were not, please report those to newsletter@mailcleaner.net
should have been classified as phishing but they were not, please report those to phishing@mailcleaner.net
should have been detected as virus but they were not, please report those to virus@mailcleaner.net

To report a message, please forward that message as an attachment to the address shown.

Quarantine Report E-Mail

The e-mailed Quarantine Report will probably be your primary interface with the MailCleaner filtering system. It includes a direct link to the web interface for older messages and all other advanced tasks.

Newsletter filtering is enabled by default and can greatly assist in keeping your e-mail inbox clean. With newsletter filtering enabled, you will have to 'accept' any newsletters you always want to receive.

Login to User Console

https://mc.virtualarchitects.com

Most users will use their normal e-mail credentials
- Some users will have designated MailCleaner credentials, managed separately
- Exchange users will probably not use their full e-mail address
Be sure to use your primary e-mail address, not an alias
- This may not always be exactly what you think, depending on your mail server configuration
Please contact us if you get stuck!