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internet:mail:outlook_troublestoot [2017/10/20 09:53] gcooper |
internet:mail:outlook_troublestoot [2019/04/08 10:35] (current) gcooper |
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====== Troubleshooting Outlook ====== | ====== Troubleshooting Outlook ====== | ||
+ | |||
+ | ===== Delete and Rebuild the Local Cache ===== | ||
+ | |||
+ | https:// | ||
===== Outlook 2016 ===== | ===== Outlook 2016 ===== | ||
+ | |||
+ | The search feature in Outlook relies on indexing the user's PST (personal store/ | ||
+ | |||
+ | ==== Rebuild Search Index ==== | ||
+ | |||
+ | In Outlook 2016: | ||
+ | |||
+ | - Go to **File -> Options -> Search** (left pane) | ||
+ | - Click the **Indexing Options** button | ||
+ | - Click the **Advanced** button | ||
+ | * May require admin privileges | ||
+ | * Microsoft Outlook should be in the list | ||
+ | - Click the **Rebuild** button | ||
+ | * **Wait** until the process completes to test | ||
+ | * The time it takes to complete varies depending on the number of emails and PST file size | ||
==== Disable Simplified Account Creation ===== | ==== Disable Simplified Account Creation ===== | ||
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https:// | https:// | ||
- | :!: **Exit Outlook** before | + | :!: **Exit Outlook** before |
+ | |||
+ | * Start a **Command Prompt** as **Administrator** | ||
+ | |||
+ | < | ||
+ | |||
+ | **Or** | ||
+ | |||
+ | - Using '' | ||
+ | - Create a new **DWORD (32-bit) Value** named '' | ||
+ | - Set the **value** to '' | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | ==== Two Exchange Accounts ==== | ||
+ | |||
+ | <note warning> | ||
- | Using '' | + | <note tip>It may be possible to get two Exchange accounts in one Outlook profile to work, **as long as you do not save the passwords for either account**. |
- | <file> | + | <note tip>You can also configure **multiple |
- | HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\16.0\Outlook\setup | + | |
- | </file> | + | |
- | Create | + | To fix a confused Outlook: |
- | {{ :internet: | + | - **Reboot** the PC |
+ | - **Log in as Admin** | ||
+ | - **Delete all saved credentials** pertaining to Outlook or Exchange: | ||
+ | - **Control Panel -> Credential Manager -> Windows Credentials** | ||
+ | - '' | ||
+ | - **Log in as the user** | ||
+ | - Don' | ||
+ | - **Delete** the user's Outlook Profile (or create another) | ||
+ | - **Recreate** the Outlook Profile | ||
+ | - **Do NOT ever select to save any passwords** | ||
+ | - :!: Be careful to **change the username** on the second account when prompted with the wrong one! | ||
===== Outlook 2010 ===== | ===== Outlook 2010 ===== |