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--- internet:mail:outlook_troublestoot [2017/10/20 09:51]
gcooper
+++ internet:mail:outlook_troublestoot [2019/04/08 10:35] (current)
gcooper
@@ Line 1: / Line 1: @@
 ====== Troubleshooting Outlook ======
+===== Delete and Rebuild the Local Cache =====
+https://www.msoutlook.info/question/reset-mailbox-sync-cache-exchange-or-imap
 ===== Outlook 2016 =====
+The search feature in Outlook relies on indexing the user's PST (personal store/database) files.  **If search indexing is disabled, search will be very slow.**
+==== Rebuild Search Index ====
+In Outlook 2016:
+  - Go to **File -> Options -> Search** (left pane)
+  - Click the **Indexing Options** button
+  - Click the **Advanced** button
+    * May require admin privileges
+    * Microsoft Outlook should be in the list
+  - Click the **Rebuild** button
+    * **Wait** until the process completes to test
+    * The time it takes to complete varies depending on the number of emails and PST file size
 ==== Disable Simplified Account Creation =====
@@ Line 11: / Line 30: @@
 https://wiki.zimbra.com/wiki/Unable_to_create_Zimbra_profile_with_Outlook_2016
-:!: **Exit Outlook** before starting the Registry Editor!
+:!: **Exit Outlook** before editing the Registry!
+  * Start a **Command Prompt** as **Administrator**
+<file>REG ADD HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Setup /v DisableOffice365SimplifiedAccountCreation /t REG_DWORD /d 1 /f</file>
+**Or**
+  - Using ''regedit.exe'', open this registry subkey: <file>HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\setup</file>
+  - Create a new **DWORD (32-bit) Value** named ''DisableOffice365SimplifiedAccountCreation''
+  - Set the **value** to ''1''
+{{ :internet:mail:outlook_simplified_acct_creation.png?direct&400 |Simplified Account Creation Doesn't Offer EAS}}
+==== Two Exchange Accounts ====
+<note warning>Microsoft **does not support** using two Exchange accounts in one Outlook Profile.</note>
-Using ''regedit.exe'', open this registry subkey:
+<note tip>It may be possible to get two Exchange accounts in one Outlook profile to work, **as long as you do not save the passwords for either account**.  However, if you do save either password, Outlook may stop functioning...usually on the second account.</note>
-<file>
+<note tip>You can also configure **multiple Outlook profiles** and have Outlook prompt you for which profile at Outlook startup.</note>
-HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\16.0\Outlook\setup
-</file>
-Create a new ''DWORD (32-bit) Value'' named ''DisableOffice365SimplifiedAccountCreation'' and set the value to ''1''.
+To fix a confused Outlook:
-{{:internet:mail:outlook_simplified_acct_creation.png?direct&300|Simplified Account Creation Doesn't Offer EAS}}
+  - **Reboot** the PC
+  - **Log in as Admin**
+  - **Delete all saved credentials** pertaining to Outlook or Exchange:
+    - **Control Panel -> Credential Manager -> Windows Credentials**
+    - ''control.exe /name Microsoft.CredentialManager''
+  - **Log in as the user**
+    - Don't open Outlook
+  - **Delete** the user's Outlook Profile (or create another)
+  - **Recreate** the Outlook Profile
+    - **Do NOT ever select to save any passwords**
+  - :!: Be careful to **change the username** on the second account when prompted with the wrong one!
 ===== Outlook 2010 =====

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