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internet:mail:outlook_troublestoot [2012/08/20 11:50] gcooper |
internet:mail:outlook_troublestoot [2019/04/08 10:35] (current) gcooper |
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====== Troubleshooting Outlook ====== | ====== Troubleshooting Outlook ====== | ||
+ | |||
+ | ===== Delete and Rebuild the Local Cache ===== | ||
+ | |||
+ | https:// | ||
+ | |||
+ | ===== Outlook 2016 ===== | ||
+ | |||
+ | The search feature in Outlook relies on indexing the user's PST (personal store/ | ||
+ | |||
+ | ==== Rebuild Search Index ==== | ||
+ | |||
+ | In Outlook 2016: | ||
+ | |||
+ | - Go to **File -> Options -> Search** (left pane) | ||
+ | - Click the **Indexing Options** button | ||
+ | - Click the **Advanced** button | ||
+ | * May require admin privileges | ||
+ | * Microsoft Outlook should be in the list | ||
+ | - Click the **Rebuild** button | ||
+ | * **Wait** until the process completes to test | ||
+ | * The time it takes to complete varies depending on the number of emails and PST file size | ||
+ | |||
+ | ==== Disable Simplified Account Creation ===== | ||
+ | |||
+ | Newer Outlook 2016 versions may not present the EAS option during account setup. | ||
+ | |||
+ | https:// | ||
+ | |||
+ | https:// | ||
+ | |||
+ | :!: **Exit Outlook** before editing the Registry! | ||
+ | |||
+ | * Start a **Command Prompt** as **Administrator** | ||
+ | |||
+ | < | ||
+ | |||
+ | **Or** | ||
+ | |||
+ | - Using '' | ||
+ | - Create a new **DWORD (32-bit) Value** named '' | ||
+ | - Set the **value** to '' | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | ==== Two Exchange Accounts ==== | ||
+ | |||
+ | <note warning> | ||
+ | |||
+ | <note tip>It may be possible to get two Exchange accounts in one Outlook profile to work, **as long as you do not save the passwords for either account**. | ||
+ | |||
+ | <note tip>You can also configure **multiple Outlook profiles** and have Outlook prompt you for which profile at Outlook startup.</ | ||
+ | |||
+ | To fix a confused Outlook: | ||
+ | |||
+ | - **Reboot** the PC | ||
+ | - **Log in as Admin** | ||
+ | - **Delete all saved credentials** pertaining to Outlook or Exchange: | ||
+ | - **Control Panel -> Credential Manager -> Windows Credentials** | ||
+ | - '' | ||
+ | - **Log in as the user** | ||
+ | - Don't open Outlook | ||
+ | - **Delete** the user's Outlook Profile (or create another) | ||
+ | - **Recreate** the Outlook Profile | ||
+ | - **Do NOT ever select to save any passwords** | ||
+ | - :!: Be careful to **change the username** on the second account when prompted with the wrong one! | ||
===== Outlook 2010 ===== | ===== Outlook 2010 ===== | ||
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Outlook Safe Mode disables all plugins, which are the most common causes of problems. | Outlook Safe Mode disables all plugins, which are the most common causes of problems. | ||
- | In Outlook 2010 on Windows 7, you just **hold down the control key when clicking the Outlook icon** to start Outlook. | + | In Outlook 2010 on Windows 7, you just **hold down the control key when clicking the Outlook icon** to start Outlook |
In older (any) versions of Windows, you can run this command in the Run dialog box: | In older (any) versions of Windows, you can run this command in the Run dialog box: |