http://nchrissos.wordpress.com/2013/05/18/shared-mailbox-creation-in-microsoft-exchange-2010/

http://www.it.umd.edu/exchange/shared_mailboxes.html

A shared mailbox is a mailbox that multiple users can open to read and send e-mail messages. Shared mailboxes allow a group of users to view and send e-mail from a common mailbox. They also allow users to share a common calendar, so they can schedule and view vacation time or work shifts.

• It can provide a generic e-mail address, such as info@contoso.com or sales@contoso.com, which customers can use to inquire about your company.
• You can share a common calendar.
• It allows staff in departments that provide centralized services to employees, such as the help desk, human resources, or printing services, to respond to employee questions.
• It allows multiple users to monitor and reply to e-mail sent to an e-mail address, such as a help desk.
• In a school environment, it provides students and parents with an entry point to different school departments, such as academic departments, library services, or financial aid.

http://atthedatacenter.wordpress.com/2010/09/28/create-a-shared-mailbox-in-microsoft-exchange-2010-and-add-to-owa/

https://studentaffairs.duke.edu/blog-entry/how-accessing-exchange-shared-mailbox-outlook-web-app-owa

• Shared mailboxes are supported in OWA.

http://help.outlook.com/en-us/140/ee441202.aspx