Virtual Architects Support Wiki

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====== Vitelity Voicemail Mailbox ======

https://help.inteliquent.com/how-to-set-up-vitelity-voice-mail

https://help.inteliquent.com/how-to-check-vitelity-voicemail

<note>Most of our customers have voicemail mailboxes on their own PBX systems.  This page **does not apply** to them!  This page only applies to users without a PBX that have a voicemail mailbox provided directly by Vitelity.</note>

<note>It is most common that Vitelity voicemail mailbox users have their **voice messages delivered via e-mail**.  We can disable voice message transcriptions in the e-mailed messages if you wish.</note>

<note warning>Voicemail messages will automatically be removed after 30 days!</note>

===== Check for Voice Messages =====

This is how you can check if someone left you a voicemail message:

  - Dial ''866.998.4835'' from any telephone.
  - Dial your **account code** when prompted. (''NNNNNNNN'').
  - You will then hear **Please enter your mailbox number**. Dial your mailbox number (''NNNN'') and PIN.
  - **Follow the voice prompts** to either check your voicemail, change your voicemail greeting or other option.

===== Change Your Voicemail Greeting =====

Once at the voice menu (above):

Press ''0'' for **mailbox options**.
Press ''1'' to **record your unavailable greeting**.

<note important>The only greeting that will be used is your **unavailable** greeting.</note>

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