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--- quick_guide:ras_client_update [2020/11/24 12:58]
gcooper
+++ quick_guide:ras_client_update [2020/11/24 13:25] (current)
gcooper
@@ Line 5: / Line 5: @@
   * Installing Parallels RAS Client updates via Policy **does not require administrative permissions**
   * **Do not enable** ''Allow only clients with the latest security patches'' until all clients are already updated
-  * You can check the RAS Client version in the **RAS Server Console -> Device Manager**
+  * You can check the RAS Client version in the **RAS Server Console -> Device Manager** {{ :quick_guide:parallels_ras_server_update_policy.png?direct&400|RAS Policy Update Settings}}
 ==== RAS Server Console ====
@@ Line 18: / Line 18: @@
 ==== RAS Client PC/Device ====
-  - **Connect** your Parallels Client to the RAS Gateway Server
+  - **Connect or reconnect** your Parallels Client to the RAS Gateway Server
     * This will apply the new Policy to this device
-  - Log out, then back in or **Reboot** the PC or Device
+  - Log out, then back in or **Reboot** the PC or device
     * You will be prompted to update the Parallels RAS Client
   - **Select** ''Update''
+{{ :quick_guide:parallels_ras_client_connected.png?direct&400|Connected Client}}
+==== Troubleshooting ====
+  - Verify the Policy filtering to make sure the policy applies
+  - Connect or reconnect the RAS Client to the RAS Gateway Server, to make sure the policy is applied, then reboot the PC or device again
+{{ :quick_guide:parallels_ras_client_update_after_reboot_pc.png?direct&300 |Select Update}}

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