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--- quick_guide:freepbx_transfer [2017/03/31 14:26]
gcooper
+++ quick_guide:freepbx_transfer [2022/07/07 12:10] (current)
gcooper
@@ Line 5: / Line 5: @@
 :!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs.
-:!: Do **not** put the caller on **hold** during transfers.
+:!: Generally, you **do not** put the caller on **hold** during transfers.
 There are three common transfer types:
@@ Line 18: / Line 18: @@
 {{ :quick_guide:yealink_t42g_display.png?750 |Yealink Transfer Soft Key}}
+:!: As you can see, **transfer specifics can vary between phone makes and models**.
 ===== Blind Transfers =====
+==== Yealink ====
   - **Answer** an incoming call
@@ Line 26: / Line 30: @@
   - Press the **transfer soft key again** to complete the transfer
-===== Attended Transfers =====
+==== Polycom ====
-:!: As you can see, transfer specifics can vary between phone makes and models.
+  - **Answer** an incoming call
+  - Press the **transfer soft key**
+  - Press the **blind soft key**
+  - Enter the **destination extension number**
+  - Press the **transfer soft key again** to complete the transfer
+===== Attended Transfers =====
 ==== Yealink or Polycom Phones ====
@@ Line 48: / Line 58: @@
 ===== Transfer Directly to Voicemail =====
-If you want to send a caller to voicemail for any reason, just do a Blind Transfer and preface the extension number with a ''*'' (asterisk) character.
+If you want to send a caller to voicemail for any reason, just do a Blind Transfer and **preface the destination extension number with a ''*'' (asterisk) character**.
 For **example**, if you want to transfer a caller to voicemail of **extension 100**:

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