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quick_guide:freepbx_transfer
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quick_guide:freepbx_transfer [2017/03/31 12:28] gcooper |
quick_guide:freepbx_transfer [2022/07/07 12:10] (current) gcooper |
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| :!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs. | :!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs. | ||
| + | |||
| + | :!: Generally, you **do not** put the caller on **hold** during transfers. | ||
| There are three common transfer types: | There are three common transfer types: | ||
| Line 17: | Line 19: | ||
| {{ : | {{ : | ||
| - | ===== Transfer Directly to Voicemail ===== | + | :!: As you can see, **transfer specifics can vary between phone makes and models**. |
| - | If you want to send a caller to voicemail for any reason, just do a Blind Transfer and preface the extension number with a '' | + | ===== Blind Transfers ===== |
| - | For example, if you want to transfer a caller to voicemail of extension 100: | + | ==== Yealink ==== |
| - **Answer** an incoming call | - **Answer** an incoming call | ||
| - Press the **transfer soft key** | - Press the **transfer soft key** | ||
| - | - Enter '' | + | - Enter the **destination extension number** |
| - Press the **transfer soft key again** to complete the transfer | - Press the **transfer soft key again** to complete the transfer | ||
| - | - The caller will hear extension 100's Unavailable greeting and can leave a message | ||
| - | |||
| - | ===== Blind Transfers ===== | ||
| - | :!: Do **not** put the caller on hold during transfers. | + | ==== Polycom ==== |
| - **Answer** an incoming call | - **Answer** an incoming call | ||
| - Press the **transfer soft key** | - Press the **transfer soft key** | ||
| + | - Press the **blind soft key** | ||
| - Enter the **destination extension number** | - Enter the **destination extension number** | ||
| - Press the **transfer soft key again** to complete the transfer | - Press the **transfer soft key again** to complete the transfer | ||
| ===== Attended Transfers ===== | ===== Attended Transfers ===== | ||
| - | |||
| - | :!: As you can see, transfer specifics can vary between phone makes and models. | ||
| ==== Yealink or Polycom Phones ==== | ==== Yealink or Polycom Phones ==== | ||
| Line 57: | Line 55: | ||
| - **Announce the call** | - **Announce the call** | ||
| - Press the **transfer soft key twice** to complete the transfer | - Press the **transfer soft key twice** to complete the transfer | ||
| + | |||
| + | ===== Transfer Directly to Voicemail ===== | ||
| + | |||
| + | If you want to send a caller to voicemail for any reason, just do a Blind Transfer and **preface the destination extension number with a '' | ||
| + | |||
| + | For **example**, | ||
| + | |||
| + | - **Answer** an incoming call | ||
| + | - Press the **transfer soft key** | ||
| + | - Enter '' | ||
| + | - Press the **transfer soft key again** to complete the transfer | ||
| + | - The caller will hear extension 100's **Unavailable greeting** and can **leave a message** | ||
| + | |||
quick_guide/freepbx_transfer.1490984939.txt.gz · Last modified: 2017/03/31 12:28 by gcooper
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