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--- quick_guide:freepbx_transfer [2017/03/31 10:25]
gcooper
+++ quick_guide:freepbx_transfer [2022/07/07 12:10] (current)
gcooper
@@ Line 3: / Line 3: @@
 :!: There are **different names for the following transfer methods**, but most phone and most PBXs act in a very similar fashion.
-:!: These are **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs.
+:!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs.
+:!: Generally, you **do not** put the caller on **hold** during transfers.
 There are three common transfer types:
@@ Line 14: / Line 16: @@
   - **Transfer Directly to Voicemail**
     * Transfer the current caller **directly to another extension's voicemail mailbox**
+{{ :quick_guide:yealink_t42g_display.png?750 |Yealink Transfer Soft Key}}
+:!: As you can see, **transfer specifics can vary between phone makes and models**.
 ===== Blind Transfers =====
-:!: Do **not** put the caller on hold during transfers.
+==== Yealink ====
   - **Answer** an incoming call
@@ Line 24: / Line 30: @@
   - Press the **transfer soft key again** to complete the transfer
-===== Attended Transfers =====
+==== Polycom ====
-:!: As you can see, transfer specifics can vary between phone makes and models.
+  - **Answer** an incoming call
+  - Press the **transfer soft key**
+  - Press the **blind soft key**
+  - Enter the **destination extension number**
+  - Press the **transfer soft key again** to complete the transfer
+===== Attended Transfers =====
 ==== Yealink or Polycom Phones ====
@@ Line 32: / Line 44: @@
   - **Answer** an incoming call
   - Press the **transfer soft key**
-  - Dial the user you would like to transfer the call to
+  - Enter the **destination extension number** and press the send/OK button
-  - Announce the call
+  - **Announce the call**
   - Press the **transfer soft key** again to complete the transfer
@@ Line 39: / Line 51: @@
   - **Answer** an incoming call
-  - Place the call on hold
+  - Place the call on **hold**
-  - Dial the user you would like to transfer the call to
+  - **Dial the user** you would like to transfer the call to
-  - Announce the call
+  - **Announce the call**
   - Press the **transfer soft key twice** to complete the transfer
+===== Transfer Directly to Voicemail =====
+If you want to send a caller to voicemail for any reason, just do a Blind Transfer and **preface the destination extension number with a ''*'' (asterisk) character**.
+For **example**, if you want to transfer a caller to voicemail of **extension 100**:
+  - **Answer** an incoming call
+  - Press the **transfer soft key**
+  - Enter ''*100'' as the **destination extension number**
+  - Press the **transfer soft key again** to complete the transfer
+  - The caller will hear extension 100's **Unavailable greeting** and can **leave a message**

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