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--- quick_guide:browser_problems [2016/07/14 14:11]
gcooper
+++ quick_guide:browser_problems [2019/02/26 07:47] (current)
gcooper
@@ Line 3: / Line 3: @@
 :!: **Internet browser problems are common as dirt!**
-  * Browser problems are unavoidable...it's not **if**, it's **when**
+  * Browser problems are unavoidable...it's not **if**, it's **when**.
-  * Browser problems are usually caused by no fault of your own
+  * Browser problems are usually caused by no fault of your own.
-  * All users should learn a few basic steps to take in the event of a problem
+  * All users should learn a few basic steps to take in the event of a problem.
 ===== General Advice for All Users and Browsers =====
+:!: The specific procedures vary from one browser to another (IE, Firefox, Chrome).
 Advice to all users for all browser-related problems:
-) **Restart the browser**. This fixes some issues.
+  - **Restart the browser**.
+    * This fixes some issues.
-) **Try a different browser**. We usually have at least IE and Firefox (and possibly Chrome) installed on all Windows machines.
+  - **Try a different browser**.
+    * We usually have at least IE and Firefox (and possibly Chrome) installed on all Windows workstations.
-) **Clear the browser cache and restart the browser**. **This fixes about 95% of all browser problems.** The procedure varies from one browser to another.
+  - **Clear the browser cache and restart the browser**.
+    * **This fixes about 95% of all browser problems.**
+  - **Reset** the browser back to defaults if previous step were insufficient.
 ===== Firefox =====
@@ Line 37: / Line 41: @@
   - Read the warnings and confirm by clicking **Refresh Firefox** in the confirmation window that opens
-{{ :quick_guide:ie_options_general.png?275|Internet Explorer General Options}}{{ :quick_guide:ie_gear_icon.png?125|Internet Explorer Gear Icon}}{{ :quick_guide:ie_delete_history.png?275 |Internet Explorer History Options}}
 ===== Internet Explorer =====
-==== Reset IE Browser Cache ====
+{{ :quick_guide:ie_delete_history.png?250|Internet Explorer History Options}}
+{{ :quick_guide:ie_options_general.png?250|Internet Explorer General Options}}
+{{ :quick_guide:ie_gear_icon.png?100|Internet Explorer Gear Icon}}
+==== Clear IE Browser Cache ====
   - **Open IE**
@@ Line 52: / Line 59: @@
 ==== Reset IE to Defaults ====
-  - **Open IE**{{ :quick_guide:ie_options_advanced.png?300|Internet Explorer Advanced Options}}
+  - **Open IE**
   - Click the **Gear icon** (upper right)
   - Choose **Internet Options**
@@ Line 61: / Line 68: @@
   - **Restart** your PC if asked
-{{ :quick_guide:ie_reset.png?300 |Internet Explorer Reset to Defaults}}
+{{:quick_guide:ie_options_advanced.png?300 |Internet Explorer Advanced Options}}
+{{:quick_guide:ie_reset.png?350 |Internet Explorer Reset to Defaults}}
+===== Google Chrome =====
+==== Clear Chrome Browser Cache ====
+  - **Open Chrome**
+  - At the top right, click **More** (three vertical dots)
+  - Click **More tools -> Clear browsing data**
+  - At the top, choose a time range. To delete everything, select **All time**.
+  - Select **Cookies and other site data** and **Cached images and files**
+  - Click **Clear data**
+===== Clear All Browser Caches =====
+Easy PowerShell script:
+https://liamarjitbhogal.wordpress.com/2014/08/13/powershell-script-to-reset-browser-caches-for-every-user-on-a-terminal-server-google-chrome-mozilla-ien/

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