Needs to be updated for latest firmware.

Some models have a router/firewall.

The UCM6XXX units include provisioning for Grandstream endpoints. Unsurprisingly, it may be most convenient to use Grandstream phones with Grandstream PBXs as only provisioning with Grandstream phones is included.

Insert an 8GB+ SD memory card for configuration backups and storage.

If the PBX will be used as a router, connect the Internet to the WAN port and the LAN port to the internal network. If you are not planning to use the router function, connect the WAN port to the internal network.

http://www.grandstream.com/sites/default/files/Resources/ucm61xx_usermanual.pdf

http://www.grandstream.com/support/resources/?title=UCM6200%20series

Do this first!

Download: http://www.grandstream.com/support/firmware

There will probably be multiple upgrade stages required as explained by the Release Notes for the latest firmware.

1. Check current firmware version
   • Status → System Status → General
2. Update the firmware to the latest downloaded version
   • Maintenance → Upgrade → Upgrade
3. Reset to factory defaults
   • Reboot

https://ip.of.the.pbx:8089

Newer units have the password on the sticker located on the bottom of the unit.

1. Change the admin password
2. Change the network settings
   1. Set the mode for router or switch
3. Time Zone & Language
4. Create Extensions
   1. Enter starting extension number → 5000
   2. Create more than enough extensions
   3. Use Random Password
   4. Extensions will be mapped to phones later
5. Add a trunk
   1. Add one outbound route
      1. ex: 7-digits
6. Complete the Setup Wizard
   • Save the configuration
   • Reboot the PBX

1. E-Mail Settings
   • Client probably
2. Time Settings
   • Time Zone
   • Define business hours
   • Define holiday hours
3. NTP Server
   • Enable so phones sync to PBX
4. Recordings Storage
   • To SD card

Edit each extension:

• First Name
• Last Name
• E-mail Address
• Skip Voicemail Password Verification

Save, then edit Advanced Settings:

This section shows two trunks…incoming and outgoing.

After saving, edit Advanced Settings:

After saving, edit Advanced Settings:

Using the . (dot) wildcard is the simplest pattern for inbound routes.

• allphones
• reception

• group1 → all extensions

• company → all person extensions

• Parking Lot → Edit → Use parklot as extension
• See also Polycom Call Parking
• https://forums.grandstream.com/t/transferring-to-specific-parking-lot/30567/4

• Global OutBound CID
• Global OutBound CID Name
• Operator Extension

External Host → External IP address Local Network Address → LAN network(s)

Tutorial: https://www.youtube.com/watch?v=cJ2VwibRbDo

Grandtream phones announce themselves to the UCM6100 when they boot up and the PBX responds with the configuration URL.

If phone firmware updates are uploaded to the PBX, power-cycle the phones to initiate an upgrade.

Grandstream has three layers (priorities) of provisioning configuration:

• Global
• Model
• Device

1. Global Policy
   • Lowest, most generic layer
   • Automatically applied to all devices
2. Global Templates
   • Applied to specific devices
3. Model Templates
   • Define model-specific options
   • Applied to specific devices
4. Edit Device
   • Highest layer
   • Device-specific options
   • Configuration for individual devices

Configuration settings in a higher layer will always override the setting for the same option/field in a lower layer.

In the web interface, in order of priority (lowest to highest):

1. Global Policy
   • Localization
   • Maintenance
     • Firmware Source → Local UCM Server
     • Automatic Upgrade → By Day
     • Firmware Upgrade Rule → Always Check
2. Global Templates
3. Model Update
   • Download models you need
4. Zero Config
   1. Edit each device

To allow remote callers to check a voicemail mailbox, use the DISA feature and then they can dial *98.

Overview:

1. Define Business Hours and Holidays
2. Record Prompts (Greetings)
3. Define IVRs

Grandstream UCM61XX Web Admin → Settings → Time Settings → Office Time/Holidays

Grandstream UCM61XX Web Admin → PBX → Internal Options → Custom Prompt

Grandstream UCM61XX Web Admin → PBX → Call Features → IVR → New

• Not as straight forward as on FreePBX
• Voicemail Groups is not shared VM mailbox
  • It's a VM distribution feature that copies VMs to group members
• Can be done using Programmable key
  • Only Account 1 is enabled on phone
  • May be more complicated if VM is also enabled for extension
    • Perhaps use only *98 then enter desired mailbox?
• Can also be done by adding the shared extension as a second line
  • Modify line keys display to exclude display of second (shared) line
  • User has to select which mailbox to check VM when dialing
  • Easier when voicemail is also enabled on extension
    • Separate voicemail dial strings per account

Web GUI → Accounts → <account> → General Settings

Web GUI → Settings → Programmable Keys

Needs testing! Problems!

https://forums.grandstream.com/t/night-mode-toggle-blf-on-ucm62xx-resolved/39206

http://onthewire.us/2019/10/11/grandstream-ucm-day-night-mode-and-time-holiday-mode/

1. Go to Inbound Routes
2. Go to Set Global Inbound Mode at the top
3. Select Enable and leave everything else as-is
4. Save & Apply
5. Go back to Inbound Routes and edit your desired/normal inbound route
6. Select Enable Route-Level Inbound Mode in the middle of the page
7. Enter Any code you like for Inbound Mode Suffix, for example enter 80
8. Enable Inbound Multiple Mode
9. Setup your Mode 1 route for night mode IVR/destination
10. Save & Apply
11. Go to your deskphone and configure a BLF button with same value as Inbound Mode Suffix, for example 80

If you have problems with incoming calls over an analog trunk, check the settings for CallerID.

If you enable CallerID, but the analog line doesn't have that service, you may not get incoming calls.

PBX Settings → SIP Settings → ToS → RTP Keepalive → 5