Virtual Architects Support Wiki

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====== VA vFax Service ======

^vFax Web Portal |http://www.viewmyfax.com     |
^Secure Portal   |https://secure.viewmyfax.com |

You can use these file-types:

  * JPG
  * PDF
  * PostScript
  * TIFF
  * Microsoft Word
  * Microsoft Excel
  * CSV
  * HTML
  * TXT (Plain Text)

===== Receiving Faxes =====

Inbound faxes are generally **delivered via e-mail**:

  * Single recipient
  * Multiple recipients

===== Sending Faxes =====

  * Sent fax notifications can be enabled or disabled
  * Regardless of how a fax is sent, they will be displayed in the vFax Portal with their current status

==== vFax Portal ====

  * Use the links above
  * Most folks use this method

==== Email-to-Fax Gateway ====

  * Supports multiple e-mail attachments and multiple recipients
  * Email-to-Fax supports up to 5 attachments
  * Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML & Plain Text formats
  * You must send from an authorized e-mail account ('from' address)
    * Configure authorized e-mail accounts ('from' addresses) in the web portal under ''Fax From Emails''
  * You may add ''cover page'' to the subject line to have our system utilize the email body as a cover page
  * Upon submission our system will reply with a confirmation or rejection notice

To send a fax using our Email-to-Fax service simply send an email using the following parameters:

<file>
To: <10_digit_number>@emailyourfax.com
From: authorized@email_address.com
Subject: <Your vFax DID number; 10 digits only>
Body: <blank>
</file>

==== Windows Software ====

Optional application that makes it very easy fax from your desktop:

http://www.viewmyfax.com/setup.exe

:!: The windows software does not install a fax printer device.

Once installed, run the ''Virtual Network Fax'' app and enter your vFax account credentials.

There is little benefit to this software beyond what the web portal already provides.

===== Blacklist =====

Often, a **large percentage of incoming faxes are junk** and they keep coming from the same senders.  Vacations, Roofing, etc. etc.

To keep your monthly vFax costs as low as possible and to keep junk faxes out of your Inbox, it is desirable to **blacklist junk fax senders** so they can't send to you again..

**We will do the blacklisting for you**.  All we need from you are the fax phone numbers of the fax spammers.

Perhaps the easiest thing for any of your users to do is to simply **forward junk faxes to support@sonoracomm.com** (with the junk fax attachment).

===== Testing =====

**HP Fax Test Service**: http://support.hp.com/us-en/document/c00259105

**Interpage Fax Test Service**: http://www.interpage.net/sub-wwwfax.html

===== FaxEnable =====

**FaxEnable Quick Start Guide**: {{:quick_guide:audiocodes_fax_ata_quick_start_.pdf|FaxEnable Quick Start Guide}}

  * Use FaxEnable to convert a copier or fax machine to vFax
  * FaxEnable can be used for sending or receiving or both
  * Manage FaxEnable in the Vitelity portal
  * A factory reset is about all you can do on the FaxEnable device itself

Default admin credentials:

|Username |admin |
|Password |admin |

==== Factory Reset ====

  - Unplug the FaxEnable device from the power
  - Press and hold the reset button (RST) on the back of the device
  - While still depressing the reset button, plug the device back into power
  - Continue holding the reset button for 20 seconds after lights blink/flash and then release
  - Wait 10-15 minutes for the device to fully handshake with Vitelity then retest
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