Virtual Architects Support Wiki

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

====== Parallels RAS Audio ======

While 'sound' is pretty much the same issue whether you are using Parallels RAS or not, there is **one more volume control adjustment** that can stymie users.

===== No Audio =====

  - **Check that the volume setting of the speakers**
    - built-in monitor speakers
    - **set both monitors' volume to 100%**
    - this is harder than it sounds because monitors are all different
    - you can skip step 1 and move on to steps 2, then 3, only returning to step 1 if unsuccessful
  - **Check the volume setting of your workstation**
     - not the remote session with blue bar at top
     - **set it to 100%**
  - **Finally, check the volume setting in your remote session**
     - blue bar is at the top
     - QM Desktop remote session
     - **set volume to 100% initially**
     - adjust to your desired volume here **after it makes sound**

===== Low Audio Volume =====

:!: The above applies to **low volume** issues, as well as **no sound** issues.

Virtual Architects Support Wiki

User Tools

Site Tools

Page Tools