Frequently, we get support requests such as “I can't print”. You might be surprised to learn that this seemingly simple problem report is one of the more complex troubleshooting issues we deal with every day due to issues like these:

• Printers on local PC workstations are not the same as printers in published desktops
• Printer drivers must be installed, generally, by users with administrative permissions
• Installing printers as an admin does not automatically make the printers available to any other users
• Printers must be added for each user that wants to print to the desired network printer device
• Multiple users of a PC multiplies the number of printers that need to be added
• The printing subsystem in modern Windows is surprisingly complicated and not trivial to troubleshoot
• The 'shotgun' method of troubleshooting often causes more printer problems than it fixes

For us to effectively troubleshoot networked printer issues, we need the answers to the following questions to effectively troubleshoot your printing problem:

1. What specifically is the problem?
   • Print does not come out
   • Wrong default printer
   • Extra pages
   • Garbage text
   • etc.
2. Which PC were you on when the problem occurred?
3. Who was logged in when the problem occurred?
4. Does the problem occur while printing from the local PC or a published desktop?
5. Which printer specifically are you having the problem with?
6. When can we trouble shoot this issue?
   • It will be disruptive to anyone using the PC
   • It will also be disruptive for the logged in user's published desktop session