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internet:hosting:whmcs_refund
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Table of Contents
Void or Refund a Payment in WHMCS
Refunds
This applies to most payments including captured/authorized credit card transactions that have already been settled in the nightly credit card batch processing.
- Edit the invoice that was overcharged/overpaid
- Add a line item documenting the refund using a negative dollar amount
- Be sure to match the refund dollar amount and the taxation checkbox
- Select the Refund tab to issue a refund
- Be careful to set the Refund Type and the dollar amount if it's a partial refund
- Leaving the dollar amount blank will refund the entire amount
Void Unsettled Credit Card Transaction
This applies to captured/authorized credit card transactions that have not yet been settled in the nightly credit card batch processing.
- Log in to the gateway/processor control panel
- Quantum Gateway
- Void the transaction
- Stops the settlement
- Home → Reports → Batches/Settlements
- Edit the WHMCS transaction
- Delete the payment transaction at the bottom
- Mark the invoice unpaid, if desired
- Delete the WHMCS transaction, if desired
internet/hosting/whmcs_refund.1579018067.txt.gz · Last modified: 2020/01/14 09:07 by gcooper
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