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Void or Refund a Payment in WHMCS

Refunds

This applies to most payments including captured/authorized credit card transactions that have already been settled in the nightly credit card batch processing.
  1. Edit the invoice that was overcharged/overpaid
  2. Add a line item documenting the refund using a negative dollar amount
    • Be sure to match the refund dollar amount and the taxation checkbox
  3. Select the Refund tab to issue a refund
    • Be careful to set the Refund Type and the dollar amount if it's a partial refund
    • Leaving the dollar amount blank will refund the entire amount

Void Unsettled Credit Card Transaction

This applies to captured/authorized credit card transactions that have not yet been settled in the nightly credit card batch processing.
  1. Log in to the gateway/processor control panel
    • Quantum Gateway
  2. Void the transaction
    • Stops the settlement
    • Home → Reports → Batches/Settlements
  3. Edit the WHMCS transaction
    1. Delete the payment transaction at the bottom
    2. Mark the invoice unpaid, if desired
  4. Delete the WHMCS transaction, if desired
  5. Remove Credit from account
    1. In WHMCS go to Summary, Manage Credits and delete credit created by the CC transaction.
internet/hosting/whmcs_refund.txt · Last modified: 2022/09/01 14:30 by jcooper

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