Management Console: https://dashboard.systemmonitor.us/default.php

Help: https://dashboard.systemmonitor.us/help/default.php?key=startpage

BitDefender Uninstall tool: http://download.bitdefender.com/oem/logicnow/Managed%20Antivirus%20Uninstall%20Tool.exe

To add a customer you must be logged in as the Partner Admin user.

1. Log into the Management Console as Admin.
2. Click File → Add client.
3. Enter the customer company.
4. Right Click the new client and Select Add Site
5. For Name: use Main unless it is not the main site.
6. Leave Default Workstation Monitoring Use Parent (Off)
7. Change Default Server Monitoring Template: to TC MAV SVR

Be sure to choose Default Server Monitoring Template: TC MAV SVR to not inccur extra server charges.

There are 2 ways to get the client installed on the client PC. Group Policy and Remote Worker standalone file:

1. Log into the Management Console as Admin.
2. Click Agent → Download Agent → Download Site Installation Package → Enter admin credentials → Select correct Client and Site, latest Agent → Next → Select RW Installer.
3. Copy the downloaded file to the PC and run. It will have little if any feedback
4. On the PC check services.msc for Advanced Monitoring Agent Service
5. On the PC check c:\Program Files (x86)\Advanced Monitoring Agent\download for MAV-Installer.exe and NetworkManagentInstall.exe (they may take some time to download)
6. That PC should show up on the panel

http://support.controlnow.com/articles/SkyNet/How-to-install-the-MAX-RemoteManagement-agent-through-Group-Policy

Optional - necessary before creating a Customer Admin User.

This will be assigned to a client user for their Client/Site

1. Log into RemoteManagement Console as Admin
2. Settings → Users → Client Groups → Add Client Group
3. Use the users company as the Client Group Name
4. Add the users company by selecting and using the right arrow to add to “Clients Inside Group”
5. Save

This will be the Role selected when creating the user with special permissions.

1. Log into the Management console as Admin.
2. Settings → Users → Roles and Permissions
3. Add Role → Enter Name for role, Choose a Role to copy, Select options → Save

Optional

1. Log into the Management Console as an admin
2. Add a client group to limit the new user
   1. Settings → Users → Client Groups → Add Client Group
   2. Select the new group, then add the desired clients to the new group
3. Add a user
   1. Settings → Users → User Accounts → Add User
   2. Enter user valid email address
   3. Click in the Role column and select Client Manager
   4. Click in the Client Group field and select the group just created

In order to have custom settings for Antivirus scanning, retention policies, schedules, etc. it is necessary to create a custom policy to avoid affecting all clients.

1. Settings → Managed Antivirus → Protection Policy - New
2. Use the client company as the Policy name
3. Base the policy on Server or Desktop etc. and set Policy Type to same → Add
4. Adjust settings per that client. Most will be schedule changes for the weekly deep scan → Save

Apply the policy to a Workstation/Server

• - Double Click PC → Managed Antivirus → Settings: On → Policy Settings “Custom User Policy” → OK

It appears that these custom policies can only be attached one PC at a time. Not to Clients or Sites.

https://dashboard.systemmonitor.co.uk/helpcontents/index.html?mav_bd_policy_exclusions.htm

Exclusions are done from the MaxRM console by modifying the template a machine is assigned to:

Settings → Managed Antivirus → Protection Policy → Edit → Exclusions

• Exclusions take effect quickly
• Folder exclusions include sub-folders
• File exclusions can't use wildcards
• You can just enter a file extension (i.e. jpg)
• You can use Windows Environment variables
  • %SystemDrive%, %HOMEDRIVE%, %ProgramFiles%

If you have problems installing Managed Antivirus (as admin):

1. Edit the problem machine in the MaxRM Dashboard
   • Disable the Managed Antivirus
2. Install the latest Windows Installer
   • On Windows XP and Windows 2003 this will be version 4.5
   • http://www.microsoft.com/en-us/download/details.aspx?id=8483
3. Install the latest .NET 4 Framework
   • On Windows XP and Windows 2003 this will be version 4
   • http://www.microsoft.com/en-us/download/details.aspx?id=17718
4. Run the AVG Remover tool
   • Copy the tool to C:\Temp
   • Log back in as the same admin user
   • May require multiple reboots
   • http://www.avg.com/us-en/utilities
5. Run the Managed Antivirus (Bitdefender) Uninstall Tool
   • http://download.bitdefender.com/oem/logicnow/Managed%20Antivirus%20Uninstall%20Tool.exe
6. Reboot the machine
7. Edit the problem machine in the MaxRM Dashboard
   • Enable the Managed Antivirus
8. Wait a half a day to verify MAV installation