Max Mail

Management Console: https://mail.maxfocus.com/login/index.jsp

Help: https://mail.maxfocus.com/support

We have MaxMail set up to auto-add new users. Be sure to clean up later. Delete aliases created as accounts, then re-add them as aliases to keep billing accurate.

The default/temporary password is apparently only applied to users created at that time. So, reset the default/temporary password after new users are created.

1. MaxRM Console → Services (tab) → Add Service → Max Mail Service
2. Add the new client (organization)
3. Add a domain
4. Edit the domain
   1. Inbound Mail Delivery
      1. Server
      2. Port
5. Click the Info button for the domain
   1. Copy the MX records
6. Virtualmin → Domain → Server Configuration → DNS Records → Manually Edit
   1. Comment old MX records
   2. Add new MX records
   3. Save
7. Mail Server Console (SSH) → Monitor Log
   1. tail -f /var/log/mail.log
8. Test from Gmail
9. Send all users info on accessing MaxMail control panel
10. Reset the temporary password after all users are created
    1. MaxRM → Edit Domain → Advanced Settings (opens MaxMail console)
    2. MaxMail → Domain → Users → Web Admin Authentication
       1. Use passwords stored locally
       2. Set a default password

To add a customer you must be logged in as the Partner Admin user.

1. Log into the Management Console as Admin.
2. Click Home tab → Add a new organization.
3. Enter the customer company.
4. Enter customer company info.
5. Enter user name and password for company admin login.

Customer Company Admin login does not need to be an email. Do not make it a full email address that will be filtered.

1. Log into the Management Console as Admin.
2. Click the Organizations tab → Organization to add domain to → manage domains.
3. Click Add one or more domains
4. Enter domain in Domain Name:
5. Enter current mail server URL

To check URL for MX records click Management → Organizations → Organization/Manage domains → Domain.

1. Log into the Management Console as Admin.
2. Click Management → Domains → Domain to add user/email to → Users.
3. Click Add one or more new user(s)
4. Select ENTER or CUT AND PASTE… → Next
5. Enter the users full email address, password and aliases formatted user@example.com|password|alias1,alias2,alias3 → Next
6. Confirm enter → Next

Sibling Domains Documentation

Sibling domains are just aliases for the primary domain and all settings for the primary domain apply to all aliases. This eases multi-domain management significantly.

User management is done at the primary domain, even if mail aliases are only used at the sibling domain. All users will get a username @primary.tld for purposes of MaxMail.

Example primary domain (example.com MX records):

example.com.	IN	MX	10	example.com.pri-mx.na0107.smtproutes.com.
example.com.	IN	MX	90	example.com.bak-mx.na0107.smtpbak.com.

The MX records for sibling domains (sibling.com) are in the format:

sibling.com.	IN	MX	10	sibling.com.pri-mx.na0107.smtproutes.com.
sibling.com.	IN	MX	90	sibling.com.bak-mx.na0107.smtpbak.com.

Only the first (domain) part will change from the primary for the sibling domains.

1. Log into the Management Console as user.
2. From the Home tab click on View your message queue

If you select the Partners tab and make changes, they generally apply to all Organizations and Domains below that level.

MaxMail → Partners → Users → Web Admin Authentication

• Use passwords stored locally
• Set a default password

If you set a default password for the end user this password will stay the same until the end user goes into his/her settings in MaxMail and changes the password. Once it is changed the temporary password will no longer apply.

If you change the password at the Partner level it will apply across all Organizations and all Domains within those Organizations. If you apply it at the Organization level it will change it for all Domains within that Organization.

Set at the Partner level under the Alerts tab.

Also set at the Partner level under the Alerts tab.

Spam filter training is not, apparently, designed to be done by end users other than:

• Whitelist
• Blacklist

Administrators can submit mis-classified mail (ham, spam) using a Support web page:

https://mail.maxfocus.com/support/falsereports

Additionally, an admin can open a ticket and submit a zipped (.zip) archive of problem messages for further evaluation and use by MaxMail.

Management → Inbound filtering → SPam Handling Settings → Greylisting > Change → User → Activate → Enable