====== Transferring Calls ======

:!: There are **different names for the following transfer methods**, but most phone and most PBXs act in a very similar fashion.

:!: These are fairly **generic instructions** that will generally work with most IP phones and Asterisk-based PBXs.

:!: Generally, you **do not** put the caller on **hold** during transfers.

There are three common transfer types:

  - **Blind Transfer**
    * Transfer the current caller to another extension **without announcing the call first**
    * This is the most common type of transfer
  - **Attended Transfer**
    * Transfer the current caller to another extension **announcing the call first**
  - **Transfer Directly to Voicemail**
    * Transfer the current caller **directly to another extension's voicemail mailbox**

{{ :quick_guide:yealink_t42g_display.png?750 |Yealink Transfer Soft Key}}

:!: As you can see, **transfer specifics can vary between phone makes and models**.

===== Blind Transfers =====

==== Yealink ====

  - **Answer** an incoming call
  - Press the **transfer soft key**
  - Enter the **destination extension number**
  - Press the **transfer soft key again** to complete the transfer

==== Polycom ====

  - **Answer** an incoming call
  - Press the **transfer soft key**
  - Press the **blind soft key**
  - Enter the **destination extension number**
  - Press the **transfer soft key again** to complete the transfer

===== Attended Transfers =====

==== Yealink or Polycom Phones ====

  - **Answer** an incoming call
  - Press the **transfer soft key**
  - Enter the **destination extension number** and press the send/OK button
  - **Announce the call**
  - Press the **transfer soft key** again to complete the transfer

==== Snom Phones ====

  - **Answer** an incoming call
  - Place the call on **hold**
  - **Dial the user** you would like to transfer the call to
  - **Announce the call**
  - Press the **transfer soft key twice** to complete the transfer

===== Transfer Directly to Voicemail =====

If you want to send a caller to voicemail for any reason, just do a Blind Transfer and **preface the destination extension number with a ''*'' (asterisk) character**.

For **example**, if you want to transfer a caller to voicemail of **extension 100**:

  - **Answer** an incoming call
  - Press the **transfer soft key**
  - Enter ''*100'' as the **destination extension number**
  - Press the **transfer soft key again** to complete the transfer
  - The caller will hear extension 100's **Unavailable greeting** and can **leave a message**