====== Internet Browser Problems ======

:!: **Internet browser problems are common as dirt!**

  * Browser problems are unavoidable...it's not **if**, it's **when**.
  * Browser problems are usually caused by no fault of your own.
  * All users should learn a few basic steps to take in the event of a problem.

===== General Advice for All Users and Browsers =====

:!: The specific procedures vary from one browser to another (IE, Firefox, Chrome).

Advice to all users for all browser-related problems:

  - **Restart the browser**.
    * This fixes some issues.
  - **Try a different browser**.
    * We usually have at least IE and Firefox (and possibly Chrome) installed on all Windows workstations.
  - **Clear the browser cache and restart the browser**.
    * **This fixes about 95% of all browser problems.**
  - **Reset** the browser back to defaults if previous step were insufficient.

===== Firefox =====

==== Clear the Firefox Browser Cache ====

:!: Restart Firefox after clearing the cache.

:!: You **will** have to re-login to any web sites you were previously logged into.

**Menu (the three bars) -> History -> Clear Recent History -> Everything -> Select the top 5 boxes -> Clear Now**

==== Reset Firefox to Defaults ====

:!: This is more drastic. Try clearing the browser cache first.

  - Click the **Menu** button
  - Click **Help** (question mark)
  - From the ''Help'' menu choose **Troubleshooting Information**
  - Click the **Refresh Firefox** button in the upper-right corner of the ''Troubleshooting Information'' page
  - Read the warnings and confirm by clicking **Refresh Firefox** in the confirmation window that opens


===== Internet Explorer =====

{{ :quick_guide:ie_delete_history.png?250|Internet Explorer History Options}}
{{ :quick_guide:ie_options_general.png?250|Internet Explorer General Options}}
{{ :quick_guide:ie_gear_icon.png?100|Internet Explorer Gear Icon}}

==== Clear IE Browser Cache ====

  - **Open IE**
  - Click the **Gear icon** (upper right)
  - Choose **Internet Options**
  - Click the **Delete** button (General tab)
  - Select at least the **top four radio buttons**
  - Click the **Delete** button

==== Reset IE to Defaults ====

  - **Open IE**
  - Click the **Gear icon** (upper right)
  - Choose **Internet Options**
  - Select the **Advanced tab**
  - Click **Reset**
  - Select the checkbox for **Delete Personal Settings**
  - Click the **Reset** button
  - **Restart** your PC if asked

{{:quick_guide:ie_options_advanced.png?300 |Internet Explorer Advanced Options}}
{{:quick_guide:ie_reset.png?350 |Internet Explorer Reset to Defaults}}

===== Google Chrome =====

==== Clear Chrome Browser Cache ====

  - **Open Chrome**
  - At the top right, click **More** (three vertical dots)
  - Click **More tools -> Clear browsing data**
  - At the top, choose a time range. To delete everything, select **All time**.
  - Select **Cookies and other site data** and **Cached images and files**
  - Click **Clear data**

===== Clear All Browser Caches =====

Easy PowerShell script:

https://liamarjitbhogal.wordpress.com/2014/08/13/powershell-script-to-reset-browser-caches-for-every-user-on-a-terminal-server-google-chrome-mozilla-ien/