====== Max RemoteManagement ======

Management Console: https://dashboard.systemmonitor.us/default.php

Help: https://dashboard.systemmonitor.us/help/default.php?key=startpage

BitDefender Uninstall tool: http://download.bitdefender.com/oem/logicnow/Managed%20Antivirus%20Uninstall%20Tool.exe

===== Add a Customer =====

To add a customer you must be logged in as the Partner Admin user.

  -  Log into the Management Console as Admin.
  -  Click File -> Add client.
  -  Enter the customer company.
  -  Right Click the new client and Select Add Site 
  - For Name: use Main unless it is not the main site.
  - Leave Default Workstation Monitoring Use Parent (Off)
  - Change Default Server Monitoring Template: to TC MAV SVR
  

:!: Be sure to choose Default Server Monitoring Template: TC MAV SVR to not inccur extra server charges.
  
===== Install on Client PC =====

:!: There are 2 ways to get the client installed on the client PC. Group Policy and Remote Worker standalone file:

==== Remote Worker Installation ====

  -  Log into the Management Console as Admin.
  - Click Agent -> Download Agent -> Download Site Installation Package -> Enter admin credentials -> Select correct Client and Site, latest Agent -> Next -> Select RW Installer.
  - Copy the downloaded file to the PC and run.  It will have little if any feedback
  -  On the PC check services.msc for Advanced Monitoring Agent Service
  -  On the PC check c:\Program Files (x86)\Advanced Monitoring Agent\download for MAV-Installer.exe and NetworkManagentInstall.exe (they may take some time to download)
  - That PC should show up on the panel

==== Group Policy Installation ====

http://support.controlnow.com/articles/SkyNet/How-to-install-the-MAX-RemoteManagement-agent-through-Group-Policy

==== Create Client Group ====

:!: Optional - necessary before creating a Customer Admin User.

This will be assigned to a client user for their Client/Site

  - Log into RemoteManagement Console as Admin
  - Settings -> Users -> Client Groups -> Add Client Group
  - Use the users company as the Client Group Name
  - Add the users company by selecting and using the right arrow to add to "Clients Inside Group"
  - Save

==== Define Roles and Permissions for Customer User ====

:!: This will be the Role selected when creating the user with special permissions.

  - Log into the Management console as Admin.
  - Settings -> Users -> Roles and Permissions
  - Add Role -> Enter Name for role, Choose a Role to copy, Select options -> Save

==== Create a Customer Admin User ====

:!: Optional

  - Log into the Management Console as an admin
  - Add a client group to limit the new user
    - **Settings -> Users -> Client Groups -> Add Client Group**
    - Select the new group, then **add the desired clients to the new group** 
  - Add a user
    - **Settings -> Users -> User Accounts -> Add User**
    - Enter user valid email address 
    - Click in the Role column and select ''Client Manager''
    - Click in the Client Group field and select the group just created

==== Managed Antivirus Protection Policies ====

In order to have custom settings for Antivirus scanning, retention policies, schedules, etc. it is necessary to create a custom policy to avoid affecting all clients.

  - Settings -> Managed Antivirus -> Protection Policy - New
  - Use the client company as the Policy name
  - Base the policy on Server or Desktop etc. and  set Policy Type to same -> Add
  - Adjust settings per that client.  Most will be schedule changes for the weekly deep scan -> Save

Apply the policy to a Workstation/Server

    * - Double Click PC -> Managed Antivirus -> Settings: On -> Policy Settings "Custom User Policy" -> OK

:!: It appears that these custom policies can only be attached one PC at a time.  Not to Clients or Sites.

===== Antivirus Exclusions =====

https://dashboard.systemmonitor.co.uk/helpcontents/index.html?mav_bd_policy_exclusions.htm

Exclusions are done from the MaxRM console by modifying the template a machine is assigned to:

**Settings -> Managed Antivirus -> Protection Policy -> Edit -> Exclusions**

  * Exclusions take effect quickly
  * Folder exclusions include sub-folders
  * File exclusions can't use wildcards
  * You can just enter a file extension (i.e. jpg)
  * You can use Windows Environment variables
    * %SystemDrive%, %HOMEDRIVE%, %ProgramFiles%

===== Troubleshooting =====

==== Managed Antivirus ====

If you have problems installing Managed Antivirus (as admin):

  - Edit the problem machine in the MaxRM Dashboard
    * Disable the Managed Antivirus
  - Install the latest Windows Installer
    * On Windows XP and Windows 2003 this will be version 4.5
    * http://www.microsoft.com/en-us/download/details.aspx?id=8483
  - Install the latest .NET 4 Framework
    * On Windows XP and Windows 2003 this will be version 4
    * http://www.microsoft.com/en-us/download/details.aspx?id=17718
  - Run the AVG Remover tool
    * Copy the tool to ''C:\Temp''
    * Log back in as the same admin user
    * May require multiple reboots
    * http://www.avg.com/us-en/utilities
  - Run the Managed Antivirus (Bitdefender) Uninstall Tool
    * http://download.bitdefender.com/oem/logicnow/Managed%20Antivirus%20Uninstall%20Tool.exe
  - Reboot the machine
  - Edit the problem machine in the MaxRM Dashboard
    * Enable the Managed Antivirus
  - Wait a half a day to verify MAV installation