====== Max Mail ======

**Management Console**: https://mail.maxfocus.com/login/index.jsp

**Help**: https://mail.maxfocus.com/support

===== On-Board a New Customer =====

:!: We have MaxMail set up to **auto-add new users**.  Be sure to clean up later.  Delete aliases created as accounts, then re-add them as aliases to keep billing accurate.

:!: The default/temporary password is apparently only applied to users created at that time.  So, **reset the default/temporary password after new users are created**.

==== Using MaxRM Console ====

  - **MaxRM Console** -> Services (tab) -> Add Service -> Max Mail Service
  - Add the new client (organization)
  - Add a domain
  - Edit the domain
    - Inbound Mail Delivery
      - Server
      - Port
  - Click the Info button for the domain
    - Copy the MX records
  - **Virtualmin** -> Domain -> Server Configuration -> DNS Records -> Manually Edit
    - Comment old MX records
    - Add new MX records
    - Save
  - **Mail Server Console** (SSH) -> Monitor Log
    - ''tail -f /var/log/mail.log''
  - Test from Gmail
  - Send all users info on accessing MaxMail control panel
  - Reset the temporary password **after all users are created**
    - **MaxRM** -> Edit Domain -> Advanced Settings (opens MaxMail console)
    - **MaxMail** -> Domain -> Users -> Web Admin Authentication
      - Use passwords stored locally
      - Set a default password

==== Using MaxMail Console ====

=== Add New Organization ===

To add a customer you must be logged in as the Partner Admin user.

  -  Log into the Management Console as Admin.
  -  Click ''Home'' tab -> ''Add a new organization''.
  -  Enter the customer company.
  -  Enter customer company info. 
  -  Enter user name and password for company admin login.  
  
:!: Customer Company Admin login does not need to be an email. Do not make it a full email address that will be filtered.
  
=== Add Domain ===

  - Log into the Management Console as Admin.
  - Click the ''Organizations'' tab -> Organization to add domain to -> ''manage domains''.
  - Click Add one or more domains
  - Enter domain in Domain Name:
  - Enter current mail server URL

:!: To check URL for **MX records** click **Management -> Organizations -> Organization/Manage domains -> Domain**.

=== Add Users ====

  -  Log into the Management Console as Admin.
  - Click ''Management'' -> ''Domains'' -> Domain to add user/email to -> ''Users''.
  - Click ''Add one or more new user(s)''
  -  Select ''ENTER or CUT AND PASTE...'' -> Next
  -  Enter the users full email address, password and aliases formatted ''user@example.com|password|alias1,alias2,alias3'' -> Next
  - Confirm enter -> Next

===== Sibling Domains =====

{{:computing:security:sibling_domains.pdf|Sibling Domains Documentation}}

Sibling domains are just aliases for the primary domain and all settings for the primary domain apply to all aliases.  This eases multi-domain management significantly.

:!: User management is done at the primary domain, even if mail aliases are only used at the sibling domain.  All users will get a username ''@primary.tld'' for purposes of MaxMail.

==== DNS MX Records ====

Example primary domain (example.com MX records):

<file>
example.com.	IN	MX	10	example.com.pri-mx.na0107.smtproutes.com.
example.com.	IN	MX	90	example.com.bak-mx.na0107.smtpbak.com.
</file>

The MX records for sibling domains (sibling.com) are in the format:

<file>
sibling.com.	IN	MX	10	sibling.com.pri-mx.na0107.smtproutes.com.
sibling.com.	IN	MX	90	sibling.com.bak-mx.na0107.smtpbak.com.
</file>

Only the first (domain) part will change from the primary for the sibling domains.

===== Use Continuity function =====

  - Log into the Management Console as user.
  - From the Home tab click on View your message queue

===== Setting Defaults for All Domains =====

:!: If you select the Partners tab and make changes, they generally apply to all Organizations and Domains below that level.

==== Default (Temporary) User Passwords ====

**MaxMail -> Partners -> Users -> Web Admin Authentication**

  * Use passwords stored locally
  * Set a default password

If you set a default password for the end user this password will stay the same until the end user goes into his/her settings in MaxMail and changes the password. Once it is changed the temporary password will no longer apply.

If you change the password at the Partner level it will apply across all Organizations and all Domains within those Organizations. If you apply it at the Organization level it will change it for all Domains within that Organization.

==== Default Digest Settings ====

Set at the Partner level under the Alerts tab.

==== Default Statistics Message ====

Also set at the Partner level under the Alerts tab.

===== Filter Training =====

Spam filter training is not, apparently, designed to be done by end users other than:

  * Whitelist
  * Blacklist

Administrators can submit mis-classified mail (ham, spam) using a Support web page:

https://mail.maxfocus.com/support/falsereports

Additionally, an admin can open a ticket and submit a zipped (.zip) archive of problem messages for further evaluation and use by MaxMail.

===== Graylisting =====

==== Per User ====

**Management -> Inbound filtering -> SPam Handling Settings -> Greylisting > Change -> User -> Activate -> Enable**