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voice:caller_id

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voice:caller_id [2017/12/05 12:06]
gcooper 		voice:caller_id [2021/12/21 14:01] (current)
gcooper
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 ====== Caller ID Notes ====== ====== Caller ID Notes ======
  
-**CNAM** - CallerID Name - Name of of calling party pulled from LIDB+**Test Lookups of LIDB**: https://www.calleridtest.com/
  
-**CNUM (CID)** - CallerID Number - Phone number of calling party+===== Acronyms =====
  
-**LIDB** - Line Information DataBase - Used in the US and Canada to store and retrieve Caller ID records+**CNAM** 
 +  * CallerID Name 
 +  * Name of of calling party pulled from LIDB 
 +  * 15 characters max 
 + 
 +**CNUM (CID)** 
 +  * CallerID Number 
 +  * Phone number of calling party 
 + 
 +**LIDB** 
 +  * Line Information DataBase 
 +  * Used in the US and Canada to store and retrieve Caller ID records
  
 ===== Incoming Call CNAM Lookups ===== ===== Incoming Call CNAM Lookups =====
  
-For $1.95 per month, per DID, we can enable CNAM delivery to your PBX from Vitelity.  Vitelity does the LIDB database query and delivers the results via the normal CallerID mechanism to your PBX.+For $1.95 per month, per DID, we can enable CNAM delivery to your PBX and phone from Vitelity.  Vitelity does the LIDB database query and delivers the results via the normal CallerID mechanism to your PBX.
  
 This is a 'personal preference' issue.  Some folks want CNAM on incoming calls, others not. This is a 'personal preference' issue.  Some folks want CNAM on incoming calls, others not.
  
-Once the CNAM service is enabled on your DID.  Incoming calls to your main number should display the CallerID Name, if there is an LIDB entry for the calling number to display.+Once the CNAM service is enabled on your DID, calls to that DID should display the CallerID Name, if there is an LIDB entry for the calling number to display.
  
-Each individual phone is also capable of CID *or* CNAM display as a preference (assuming CNAM service is enabled on the called DID).  This might be adjusted if 1) you want CNAM enabled, and 2) one of your users doesn't want the CNAM displayed (they prefer the CID number only be displayed).+===== Phone Display =====
  
-===== LIDB Database =====+Each individual phone is generally capable of CID **or** CNAM display as a preference, sometimes both, depending on the phone model.  This might be adjusted if:
  
-In the US, only CallerID (CID or CNUM) *number* service is available from telcos.  In Canada and some other countries, some jurisdictions pass CallerID Name (CNAM) *text* as well as CID (number).+  - You want CNAM enabled, and 
 +  - One of your users doesn't want the CNAM displayed (they prefer the CID number only be displayed)
  
-In the US, the call recipient (or their provider like Vitelity) does a database lookup (Line Information DataBase) to find the CNAM of a caller.+===== LIDB Database =====
  
-CNAM for Toll Free numbers is not necessarily available in the LIDB.+:!: CNAM for Toll Free numbers is not necessarily available in the LIDB.
  
-LIDB updates can take several weeks to propagate completely.+:!: LIDB updates can take several weeks to propagate completely.
  
-I heard back from Vitelity this morning.  Unfortunately, I am not able to offer any sort of discount for multiple database updates.  Through Vitelity, it is $10 per number to update the LIDB.+In the US, **only CallerID Number (CNUM) service is available** from telcos.  Mobile carriers may also pass CNAM.
  
-I checked a few of your numbers to see what the current LIDB data is.  This is representative:+In Canada and some other countries, some jurisdictions pass CallerID Name (CNAM) as well as CNUM.
  
-6025527331: "PHOENIX, AZ"       (new DIDs from Vitelity)+In the US, **the call recipient (or their provider like Vitelity) does a database lookup (LIDB) to find the CNAM of a caller**.
  
-6028896404: "AURIZON RESOURC"   (DIDs ported from Cox)+==== Database Updates ====
  
-If you would like to change the LIDB data for your DIDs, I can submit them in bulk and the price is $10 each (at my cost)...$180 total.+:!: Vitelity charges $10 per number to update the LIDB.
  
-I propose "CMOC INTL" as the CNAM for all your US/CAN DIDs.  It is 15 characters max.+If you would like to change the LIDB data for any of your DIDs, we can submit them in bulk and the price is $10 each (our cost).
  
 We cannot set the LIDB data on international DIDs. We cannot set the LIDB data on international DIDs.
voice/caller_id.1512500794.txt.gz · Last modified: 2017/12/05 12:06 by gcooper

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