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--- quick_guide:vfax [2015/09/15 10:18]
gcooper old revision restored (2015/03/16 11:16)
+++ quick_guide:vfax [2021/07/13 08:46] (current)
gcooper
@@ Line 1: / Line 1: @@
 ====== VA vFax Service ======
-http://www.viewmyfax.com
+^vFax Web Portal |http://www.viewmyfax.com     |
-or
+^Secure Portal   |https://secure.viewmyfax.com |
-https://secure.viewmyfax.com
 You can use these file-types:
@@ Line 16: / Line 15: @@
   * HTML
   * TXT (Plain Text)
-You can view or send faxes from here:
-http://www.viewmyfax.com
-or
-https://secure.viewmyfax.com
 ===== Receiving Faxes =====
-Faxes are delivered via e-mail:
+Inbound faxes are generally **delivered via e-mail**:
   * Single recipient
@@ Line 32: / Line 25: @@
 ===== Sending Faxes =====
-:!: Sent fax notifications can be enabled or disabled.
+  * Sent fax notifications can be enabled or disabled
+  * Regardless of how a fax is sent, they will be displayed in the vFax Portal with their current status
 ==== vFax Portal ====
-http://www.viewmyfax.com
+  * Use the links above
-or
+  * Most folks use this method
-https://secure.viewmyfax.com
 ==== Email-to-Fax Gateway ====
@@ Line 46: / Line 39: @@
   * Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML & Plain Text formats
   * You must send from an authorized e-mail account ('from' address)
+    * Configure authorized e-mail accounts ('from' addresses) in the web portal under ''Fax From Emails''
   * You may add ''cover page'' to the subject line to have our system utilize the email body as a cover page
   * Upon submission our system will reply with a confirmation or rejection notice
@@ Line 57: / Line 51: @@
 Body: <blank>
 </file>
-:!: Faxes sent with this service will be displayed in the vFax Portal with their current status.
 ==== Windows Software ====
-Optional application that makes it very easy to 'print to fax':
+Optional application that makes it very easy fax from your desktop:
 http://www.viewmyfax.com/setup.exe
+:!: The windows software does not install a fax printer device.
+Once installed, run the ''Virtual Network Fax'' app and enter your vFax account credentials.
+There is little benefit to this software beyond what the web portal already provides.
+===== Blacklist =====
+Often, a **large percentage of incoming faxes are junk** and they keep coming from the same senders.  Vacations, Roofing, etc. etc.
+To keep your monthly vFax costs as low as possible and to keep junk faxes out of your Inbox, it is desirable to **blacklist junk fax senders** so they can't send to you again..
+**We will do the blacklisting for you**.  All we need from you are the fax phone numbers of the fax spammers.
+Perhaps the easiest thing for any of your users to do is to simply **forward junk faxes to support@sonoracomm.com** (with the junk fax attachment).
 ===== Testing =====
-[[voice:fax:fax_testing|Faxback Service]]
+**HP Fax Test Service**: http://support.hp.com/us-en/document/c00259105
+**Interpage Fax Test Service**: http://www.interpage.net/sub-wwwfax.html
+===== FaxEnable =====
+**FaxEnable Quick Start Guide**: {{:quick_guide:audiocodes_fax_ata_quick_start_.pdf|FaxEnable Quick Start Guide}}
+  * Use FaxEnable to convert a copier or fax machine to vFax
+  * FaxEnable can be used for sending or receiving or both
+  * Manage FaxEnable in the Vitelity portal
+  * A factory reset is about all you can do on the FaxEnable device itself
+Default admin credentials:
+|Username |admin |
+|Password |admin |
+==== Factory Reset ====
+  - Unplug the FaxEnable device from the power
+  - Press and hold the reset button (RST) on the back of the device
+  - While still depressing the reset button, plug the device back into power
+  - Continue holding the reset button for 20 seconds after lights blink/flash and then release
+  - Wait 10-15 minutes for the device to fully handshake with Vitelity then retest

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