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computing:backup:ahsay_troubleshoot
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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computing:backup:ahsay_troubleshoot [2017/04/10 12:31] gcooper |
computing:backup:ahsay_troubleshoot [2024/01/23 17:52] (current) gcooper |
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| Line 4: | Line 4: | ||
| http:// | http:// | ||
| + | |||
| + | ===== License ===== | ||
| + | |||
| + | **Permit 203.186.85.237** to the Ahsay OBS server. | ||
| ===== Configuration Folder ===== | ===== Configuration Folder ===== | ||
| Line 11: | Line 15: | ||
| < | < | ||
| notepad C:\Program Files\AhsayOBM\home.txt | notepad C:\Program Files\AhsayOBM\home.txt | ||
| + | #or | ||
| + | notepad C:\Program Files\AhsayACB\home.txt | ||
| </ | </ | ||
| Line 26: | Line 32: | ||
| ===== Missed Backups ===== | ===== Missed Backups ===== | ||
| - | http://forum.ahsay.com/viewtopic.php? | + | https://www.ahsay.com/blog/2017/08/22/top-8-reasons-for-missed-backups-when-using-ahsay-backup-software |
| - | + | ||
| - | https://support.c4l.co.uk/index.php?/Knowledgebase/ | + | |
| ==== Common Causes of Missed Backups ==== | ==== Common Causes of Missed Backups ==== | ||
| Line 38: | Line 42: | ||
| * This creates a '' | * This creates a '' | ||
| * Delete all duplicate '' | * Delete all duplicate '' | ||
| + | * Verify the contents of '' | ||
| ==== Linux ==== | ==== Linux ==== | ||
| Line 145: | Line 150: | ||
| === Restart OBM Services === | === Restart OBM Services === | ||
| + | |||
| + | :!: If you need CDP, restart '' | ||
| < | < | ||
| Line 156: | Line 163: | ||
| == RestartOBM.bat == | == RestartOBM.bat == | ||
| + | If you see the **error** '' | ||
| < | < | ||
| Line 198: | Line 205: | ||
| net start " | net start " | ||
| </ | </ | ||
| - | |||
| - | :!: If you need CDP, restart '' | ||
| === Continuous Data Protection === | === Continuous Data Protection === | ||
| Line 282: | Line 287: | ||
| Suspend the account that is running. | Suspend the account that is running. | ||
| - | ===== Local Copy - Index Corrupted ===== | + | ===== Local Copy ===== |
| + | |||
| + | ==== Destination Unavailable ==== | ||
| + | |||
| + | Use the Command Line Tool to add '' | ||
| + | |||
| + | < | ||
| + | net use z: \\DOMAIN\Server / | ||
| + | |||
| + | net use z: /d /y | ||
| + | </ | ||
| + | |||
| + | ===== Index Corrupted ===== | ||
| + | |||
| + | Cancel the problematic backup job if it is running. | ||
| + | |||
| + | Delete the corrupted index files '' | ||
| + | |||
| + | ==== Online Copy ==== | ||
| + | |||
| + | The index files can be found in the following directory of the server: | ||
| + | |||
| + | < | ||
| + | / | ||
| + | </ | ||
| + | |||
| + | Start a single user rebuild (file validation option) with verify checksum enabled. | ||
| + | |||
| + | Once the rebuild job has completed, check the user log for any errors such as corrupted files. | ||
| - | Delete the corrupted index files '' | + | ==== Local Copy ==== |
| The index files can be found in the following directory of the Local Copy destination: | The index files can be found in the following directory of the Local Copy destination: | ||
| < | < | ||
| - | Local_Copy_Destination\server_name\username\files\backup_setID | + | < |
| </ | </ | ||
computing/backup/ahsay_troubleshoot.1491849113.txt.gz · Last modified: 2017/04/10 12:31 by gcooper
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